Terms of service

Definitions:

Client: as identified by invoice, or order processed through the website.

Artist: Written Word Calligraphy and Design, Inc.

Project: Semi-Custom Invitation Orders or Personalized Stationery Orders

Product: Calligraphy Supplies, Wax Seals, Prints, etc.

 

Upon ordering from Written Word Calligraphy website, clients agree to the following terms:

 

Product orders placed on the Written Word Calligraphy website

Upon ordering products from the website, the items will be shipped within 3-7 business days unless otherwise stated on the top of the website, for studio closures during holidays. Orders can only be cancelled if we have not yet processed your order for shipping. Once the items are shipped, we cannot cancel your order.

Typically, our studio ships out Mondays and Fridays. Once the items leave the studio, the artist is not liable for lost, delayed, or damaged shipments. The estimated delivery times provided in the shipping options are NOT a guarantee. We are not liable and will not provide refunds for shipping and/or on delayed shipments. If you require items by a certain date, please reach out to us at studio@writtenwordcalligraphy.com for other shipping options. 

Unused and unopened orders may be returned within 10 days of receipt for a refund. Please email us at studio@writtenwordcalligraphy.com with photos and your Order Number for detailed instructions on where to ship it to. You will have to cover the shipping costs if you are returning the product. Once we receive the returned products, the charges will be credited to your original method of payment excluding shipping costs, which are non-refundable, and a 20% restocking fee. Used, opened, and/or final sale or items with coupon codes cannot be returned. 

Please note this only applies to Written Word Calligraphy products, and not to semi-custom or custom wedding invitations.

For international shipments without tracking, orders may take 4-12 weeks or longer to arrive. For international shipments with tracking, orders may take 2-8 weeks to arrive. Due to the worldwide shipping delays, there may be some delay for your items to get to you.

For digital products and calligraphy temporary tattoos, these are non-refundable, non-returnable and ineligible for exchange. The calligraphy temporary tattoos are a product of Inkbox. There is a reaction notice printed on the packaging of the product, and products are to be applied at your own risk. Written Word Calligraphy will not be held liable for any reactions to the product. The product performs differently on various skin types.

For orders with ink bottles, due to the nature of the ink, there is possibility of leakage due to pressure changes in shipping. We seal our bottles and package them with bubble wrap bag to avoid spillage across other materials. We will provide replacement free of charge if the bottle is crushed or broken or more than 20% of the ink has spilled. If it is less than 20% spillage, you can ask for a replacement provided the client will be paying for shipping. 

We inspect every product that leaves our studio to maintain product quality but we understand that at times there may be instances were the items may be broken or performing in less than ideal condition within 30 days of purchase. If this is the case, please email us at studio@writtenwordcalligraphy.com with an explanation, pictures, and your Order Number so that we can assess the situation and provide replacements if necessary and will cover shipping expenses for replacements. After 30 days, we will assess the situation case by case but you will need to pay for the shipping expenses.

For products with brass/metallic surfaces, it is normal to have some light scratches and discolouration and/or patina on the surface and it will not affect the performance of the product. We manually inspect each product before we package them to ship.

For our glue gun orders, we have a voltage of 110-240V for the Low-Temperature glue guns, which makes it usable for most countries in the world. Please note that the Dual-Heat Glue Guns are 110V only. We highly recommend not using an extension cord for both glue gun types alongside other big appliances while using the glue gun to avoid electrical issues.

Imperfect Sale products are FINAL SALE, not eligible for refund, return or exchange. They're still great to use but with some cosmetic imperfections that don't affect the end use of the product, which may include some minor scratches, unevenness, mild rough surface, slight discoloration. When you purchase this product, you accept the imperfect condition of this product.  

 

Semi-Custom Invitations orders placed on the Written Word Calligraphy website

100% of the invitation fees are due upon ordering on the website. Once paid, within 3-5 business days, the client will receive an email from the artist for content of their invitations. This project is now considered processed, and is at the “Content required” status. The client will need to complete the form, and make the decisions for designs, content, add-on’s before any work can be started on their invitations. The artist will review the completed form and advise of any additional charges or changes that may be required.

Once the client and the artist have agreed on the content, the project will now move to the “Design work” status. The artist will provide 1 design proof based on the content and design decisions provided by the client. The artist will provide the design proof to the client. There is one minor revision round included. The minor revision round includes a one-time list of text (not calligraphy) and layout changes, within the limits of the semi-custom design selected. The artist reserves the right to provide limitations for the invitation layout. The client will provide any changes requested in the one minor revision round at one time. The artist will provide a revised design proof for approval. The client agrees that there is an additional fee of $200 per design proof charged to the client for text after the revised design proof has been sent to the client. All other revisions, such as layout, illustrations, redrawing, and/or calligraphy styles, will be quoted and charged depending on the work required.

Once the artist has provided 1 design proof, the “Design work” is considered completed. Once the design proofs and included revision rounds have been completed, the client approves the work. This is considered “Approved work”, when the items have not yet been sent to print. Client agrees to pay the Artist an additional fee, to be negotiated separately for changes requested after the project is at the “Approved work” status but have yet to send the project to print. The client agrees to pay Artist for any additional work performed and also agrees to accept Artist’s good faith estimation. 

Once the project has been sent to print, the project is now in the “Printing work” status. The client agrees to pay the artist additional fees, to be negotiated separately, for changes requested and/or additional printing and shipping expenses. The client also agrees that any additional printing and/or changes would mean additional time before the project is printed and completed. In general, most printing methods on paper will require 3-4 weeks, but additional time would be required for unique materials and printing methods. The client will be advised of this estimate for unique materials and printing methods prior to printing work. Once the project has returned from the printer, the Artist will accomplish any additional assembly work such as calligraphy addressing, ribbon tying, invitation assembly, etc. In general, invitations of less than 125 pcs will require 1-2 weeks, but additional time would be required for higher quantities and unique materials and assembly methods. The client will be advised of this estimate prior to printing work. Once the assembly has been accomplished, the project is considered “Finished project”.

For handmade paper invitations, handmade paper may vary in various elements upon manufacturer's discretion and is considered part of the paper's character. Thus, artist cannot guarantee the color, look, texture, and size from the sample the client has purchased.

Cancellation fees are due based on the amount of work completed. The client agrees to accept Artist’s good faith estimation of how much work as been completed. In general, “Design work” comprises of 50% of the invoice, and “Printing work” comprises of 50% of the invoice.

The entire order invoice is refundable only when the project is not yet processed, before the “content required” status has taken place.

Once the artist has sent the content form to be filled out, 10% of the entire invoice is no longer refundable.

Once the artist has received the content form back from the client, 20% of the entire invoice is no longer refundable.

Once the artist has begun the design work, whether or not the first design proof has been sent, whether or not there has been any revision rounds, 50% of the entire invoice is no longer refundable.

Once the artwork has been approved and the items are sent to print, 100% of the entire invoice is no longer refundable.

Once the project has been printed and assembled, 100% of the entire invoice is no longer refundable.

Once the project leave the artist’s studio for shipping, the artist is not responsible for any loss, delay, or damage to the product. The client is responsible for all shipping, customs and duties fees. Shipping charges will be charged once items are shipped.

For international clients, the full value of the project would be declared in accordance with the law. The client will need to inform the artist if they want to purchase shipping insurance. By default, this is not included.  Due to the handmade nature of our projects, our projects are not eligible for return, exchange or refund. If it is determined that there is an error on the artist side, due to printing, depending on the schedule the artist will pay for reprint and the shipping costs, or will provide a refund based on the amount of work that needs to be reprinted. Client agrees to accept the artist’s good faith estimation on how much will need to be refunded. If is determined that there is an error on the artist side due to handwritten portions, depending on the schedule, the artist will rewrite the work and pay for shipping costs, or will provide a refund based on the amount of work that needs to be reprinted. Again, the client agrees to accept the artist’s good faith estimation on how much will need to be refunded.

Client agrees that the quantity provided at the order is priced accordingly and any additions to the quantity prior to printing will incur additional costs including but not limited to costs per unit, shipping, and printing setup costs. After the project has been sent to print, the client agrees to pay additional shipping, printing and setup costs required for additional units. Client agrees that any reductions to the quantity will require the quote to be revised by the Artist, as the invoice is a combination of design fees and printing fees, and not by cost per unit.

Client agrees that there are costs associated with rushing projects to completion. Client will need to inform the artist, and the artist will need to approve the rush based on the schedule of the artist and the printer. Rush fees may vary from 25-50%, depending on how soon the projects need to be completed. The artist will inform the client, and with the client approval, proceed with rushing orders.

Original art remains the property of the Artist.

The client agrees to indemnify and hold the Artist harmless against any and all claims, costs, and expenses, including attorney’s fees, due to materials included in the work at the request of the client for which no copyright permission or privacy release was requested, or for which uses exceed the uses allowed pursuant to a permission or release.

Artist retains the right to reproduce, publish and display the Project in Artist’s portfolios and websites, in galleries, design periodicals and any other media or exhibits, now known or devised in the future, for the purposes of recognition of creative excellence or professional advancement, and to be credited with authorship.

 

Personal Stationery orders placed on the Written Word Calligraphy website

100% of the fees are due upon ordering on the website. Within 5-7 business days, the artist will contact the client with a design proof based on the content and design decisions provided by the client. At this point, the project is considered processed, and 50% of the project has been accomplished. This means that if the order is cancelled at this point, only 50% of the fees (minus service fees) can be refunded.

The artist reserves the right to provide limitations for the stationery layout. If there are any text, color, or text style changes, the client agrees that there is an additional fee of $75 per design proof. All other revisions or customizations will be quoted and charged depending on the work required.

Once the proof has been approved, the project will be sent to print, and at this point, the project is entirely non-refundable. If the client requests additional changes after the project is sent to print, the client agrees to pay the artist additional fees, to be negotiated separately, for changes requested and/or additional printing and shipping expenses.  The client also agrees that any additional printing and/or changes would mean additional time before the project is printed and completed. In general, most personalized stationery projects ship within 3-4 weeks, but additional time would be required if there are any additional customizations. The client will be advised of this time estimate.

Cancellation fees are due based on the amount of work completed. The client agrees to accept Artist’s good faith estimation of how much work as been completed. In general, “Design work” comprises of 50% of the invoice, and “Printing work” comprises of 50% of the invoice. The entire order invoice is refundable only when the project is not yet processed, before the client is contacted by the artist with the proof.

Once the artist has sent the design proof, 50% plus service fees are non-refundable.

Once the artwork has been approved and the items are sent to print, 100% of the project fees are no longer refundable.

Once the project has been printed and assembled, 100% of the entire invoice is no longer refundable.

Once the project leaves the artist’s studio for shipping, the artist is not responsible for any loss, delay, or damage to the product. The client is responsible for all shipping, customs and duties fees. Shipping charges will be charged once items are shipped.  For international clients, the full value of the project would be declared in accordance with the law. The client will need to inform the artist if they want to purchase shipping insurance. By default, this is not included.  Due to the handmade nature of our projects, our projects are not eligible for return, exchange or refund. If it is determined that there is an error on the artist side due to printing, depending on the schedule the artist will pay for reprint and the shipping costs, or will provide a refund based on the amount of work that needs to be reprinted. Client agrees to accept the artist’s good faith estimation on how much will need to be refunded.

Client agrees that the quantity provided at the order is priced accordingly and any additions to the quantity prior to printing will incur additional costs including but not limited to costs per unit, shipping, and printing setup costs. After the project has been sent to print, the client agrees to pay additional shipping, printing and setup costs required for additional units. Client agrees that any reductions to the quantity will require the quote to be revised by the Artist, as the invoice is a combination of design fees and printing fees, and not by cost per unit. Reordering of personal stationery projects is also possible, but will require a separate invoice. This service is available contacting our studio by filling out the contact form.

Client agrees that there are costs associated with rushing projects to completion. Client will need to inform the artist, and the artist will need to approve the rush based on the schedule of the artist and the printer. Rush fees may vary from 25-50%, depending on how soon the projects need to be completed. The artist will inform the client, and with the client approval, proceed with rushing orders.


Other terms and conditions

Original art remains the property of the Artist.

The client agrees to indemnify and hold the Artist harmless against any and all claims, costs, and expenses, including attorney’s fees, due to materials included in the work at the request of the client for which no copyright permission or privacy release was requested, or for which uses exceed the uses allowed pursuant to a permission or release.

The artist retains the right to reproduce, publish and display the Project in the Artist’s portfolios and websites, in galleries, design periodicals, social media and any other media or exhibits, now known or devised in the future, for the purposes of recognition of creative excellence or professional advancement, and to be credited with authorship.

Written Word Calligraphy and Design, Inc. owns the copyright for the designs of the products on this website. 

 

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Written Word Calligraphy and Design, Inc. (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.



User Opt In

The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Message and data rates may apply.



User Opt Out

If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.



Duty to Notify and Indemnify

If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a material part of these terms and conditions. You further agree that, if you discontinue the use of your mobile telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.

YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, et seq., OR SIMILAR STATE AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED.


Program Description

Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing and sale of calligraphy supplies, online calligraphy courses, digital calligraphy worksheets, stationery products and fonts.

 

Cost and Frequency

Message and data rates may apply. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.



Support Instructions

For support regarding the Program, text “HELP” to the number you received messages from or email us at studio@writtenwordcalligraphy.com. Please note that the use of this email address is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the procedures set forth above. MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.

Our Disclaimer of Warranty: The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. T-Mobile is not liable for delayed or undelivered mobile messages.

 

Participant Requirements

You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text-messaging instructions.

 

Age Restriction

You may not use of engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

 

Prohibited Content

You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:

  • Any fraudulent, libelous, defamatory, scandalous, threatening, harassing,

or stalking activity;

  • Objectionable content, including profanity, obscenity, lasciviousness,

violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;

  • Pirated computer programs, viruses, worms, Trojan horses, or other

harmful code;

  • Any product, service, or promotion that is unlawful where such product,

service, or promotion thereof is received;

  • Any content that implicates and/or references personal health information

that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and

  • Any other content that is prohibited by Applicable Law in the jurisdiction

from which the message is sent.

 

Dispute Resolution

In the event that there is a dispute, claim, or controversy between you and Us, or between you and 317 LABS, INC. or any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in Richmond, BC, Canada before one arbitrator.

The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which Written Word Calligraphy and Design, Inc.’s principle place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. The parties agree to arbitrate solely on an individual basis, and this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or
unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration
provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.


Miscellaneous

You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.